Privacy Policy
Last updated: [DATE]
This Privacy Policy explains how Sorami (“Sorami”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from sorami.co.uk (the “Site”).
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Sorami is a UK-based online retailer of luxury stationery and everyday products, including notebooks, journals, planners, pens, desk accessories, and custom/corporate gift boxes.
- Website: sorami.co.uk
- Contact email: help@sorami.co.uk
- Registered company name: SORAMI PVT. LMT.
- Company number: 16974288
- Registered address: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE
For any privacy-related questions, or to exercise your data protection rights, please contact us at help@sorami.co.uk.
2. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use the Site.
2.1 Information you give us
- Account and order details: name, email address, phone number, billing and delivery address.
- Payment information: processed securely by our payment providers (Visa, Mastercard, American Express, PayPal, Apple Pay). We do not store full card details on our servers.
- Contact form submissions: name, email address, message content, and (for corporate/wedding gift enquiries) subject and gift-type details.
- Newsletter sign-up: name and email address, when you opt in for order updates, new arrivals, and sale announcements (10% first-order discount sign-up).
- Wishlist activity: items you save to your wishlist, if you have an account.
- Customisation orders: any personalisation details you provide for custom or corporate gifts (e.g. text for engraving, company details for corporate orders).
2.2 Information collected automatically
- Device and usage data: IP address, browser type, pages viewed, referring URLs, and general usage patterns, collected via cookies and similar technologies.
- Cookies: used to operate the shopping cart, remember preferences, and (where consented) for analytics and marketing purposes. See Section 7 below.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including custom and corporate gift orders;
- Arrange shipping and delivery (we work with couriers such as UPS and FedEx) and provide order tracking;
- Process payments and prevent fraud;
- Respond to enquiries submitted through our contact form;
- Send order confirmations, shipping updates, and customer service communications;
- Send marketing emails (new arrivals, sales, promotions) where you have opted in, and honour your first-order discount;
- Maintain your wishlist and account, if you create one;
- Improve our Site, products, and customer experience;
- Comply with legal and tax obligations.
4. Legal Basis for Processing (UK GDPR)
We rely on the following legal bases:
- Contract: to process your order, take payment, and arrange delivery.
- Consent: for marketing emails and non-essential cookies (you can withdraw consent at any time).
- Legitimate interests: to improve our Site and services, prevent fraud, and respond to enquiries.
- Legal obligation: to keep records for tax, accounting, and consumer protection purposes.
5. Sharing Your Information
We do not sell your personal information. We share it only with:
- Payment processors (e.g. providers supporting Visa, Mastercard, Amex, PayPal, Apple Pay) to process transactions securely.
- Delivery couriers (e.g. UPS, FedEx) to fulfil and track your order.
- IT and hosting providers who support our website and store data on our behalf.
- Email/marketing platform providers, if you sign up to our newsletter.
- Regulators or authorities, where required by law.
All third parties are required to protect your data and use it only for the purposes we specify.
6. International Transfers
If any of our service providers store or process data outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or an adequacy decision) to protect your information.
7. Cookies
Our Site uses cookies to:
- Enable core store functionality (shopping cart, checkout, wishlist);
- Remember your preferences;
- Measure Site performance and traffic (analytics), where you consent;
- Support marketing and personalisation, where you consent.
You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functioning of the shopping cart and checkout.
8. Data Retention
We retain personal data only as long as necessary to:
- Fulfil the purposes described in this policy (e.g. for the duration of your customer relationship and order history);
- Meet legal, accounting, or tax reporting requirements (typically [INSERT PERIOD, e.g. 6 years for financial records]);
- Resolve disputes and enforce our agreements.
Marketing data is retained until you unsubscribe or withdraw consent.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate data;
- Request deletion of your data (“right to be forgotten”);
- Object to or restrict certain processing;
- Request a copy of your data in a portable format;
- Withdraw consent to marketing at any time (via the unsubscribe link in our emails or by emailing us);
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.
To exercise any of these rights, contact us at help@sorami.co.uk.
10. Children’s Privacy
Our Site is not directed at children, and we do not knowingly collect personal information from anyone under 16.
11. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure payment processing and restricted access to customer data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will indicate when it was last revised.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Email: help@sorami.co.uk Website: sorami.co.uk