— You can request a return with in 14 days of receiving your order.
Items must be:
— Unused and in original condition.
— In original packaging.
— Free from marks, damage or personalization.
Non -returnable items:
— Personalised/custom made products.
— Gift cards.
— Clearance items
— Contact us with in 48 hours of delivery.
— Share your order number and photos.
— we will arrange a replacement
— If an exact replacement is out of stock. we will provide full refund to your original payment method.
— Refunds are processed with in 5-7 days.
— Original shipping charges are non-refundable.
— Refunds will be credited to your original payment method.
Email our support team: help@sorami.co.uk
Mention order number.
Reason for return.
Photos (if damaged).
Ship the item back.
once approved, we will provide return instructions.
Email: help@sorami.co.uk
Website: Sorami.co.uk
