— You can request a return within 14 days of receiving your order.
Items must be:
— Unused and in original condition.
— In original packaging.
— Free from marks, damage or personalisation.
Non-returnable items:
— Personalised/custom-made products.
— Gift cards.
— Clearance items.
— Contact us within 48 hours of delivery.
— Share your order number and photos.
— We will arrange a replacement.
— If an exact replacement is out of stock, we will provide a full refund to your original payment method.
— Refunds are processed within 5-7 days.
— Original shipping charges are non-refundable.
— Refunds will be credited to your original payment method.
Email our support team: help@sorami.co.uk
Include your order number, the reason for the return and photos (if the item is damaged).
Ship the item back.
Once approved, we will send you return instructions.
Email: help@sorami.co.uk
Website: sorami.co.uk
